Warranty & Return Policy for hoco. Products

Overview

At "ZTS Electronics LLC", we are dedicated to providing high-quality hoco. products. To ensure your satisfaction, we offer a one-year warranty on all eligible products purchased from our eCommerce store. Please review our return policy below for guidance on returns, exchanges, and warranty claims.

Return Conditions

Eligibility for Return:

Products can be returned within 14 days of the purchase date if they are unopened, unused, and in their original packaging.

If the product has a defect or technical issue, it may be eligible for a warranty claim after the 14-day return period.

Process for Returns:

To initiate a return, please contact our customer service team at hocotechuae@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

Returns must be shipped back to us with the RMA number clearly marked on the package. We recommend using a traceable shipping method.

Refunds:

• Refunds will be processed for the original product price only. Delivery charges and processing fees are non-refundable.
• Refunds will be issued within 7-10 business days of receiving the returned product.

Warranty Policy

One-Year Warranty:

All hoco. products come with a one-year warranty against defects in materials and workmanship.

This warranty does not cover defects resulting from external factors, including but not limited to:

• Accidental damage (drops, impacts)
• Exposure to liquids (water damage)
• Unauthorized modifications or repairs
• Normal wear and tear
• Warranty claims can be initiated by contacting our customer service team with your proof of purchase.

Exchanges

Exchanges for Defective Products:
If you receive a defective product, please contact us within 14 days of receiving the item. We will facilitate an exchange at no additional cost.

Exchanges for Non-Defective Products:
Non-defective products can be exchanged within 14 days of purchase, provided they are unopened and in original packaging. A restocking fee may apply.

Non-Returnable Items

The following items are non-returnable:

• Opened or used products that are not defective.
• Products missing original packaging or accessories.
• Health and beauty products.

Final Notes
Please ensure you keep your proof of purchase, as it is necessary for processing returns and warranty claims.

If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at hocotechuae@gmail.com.